Frequently Asked Questions

1. Definitions
The following terms shall have the following meaning throughout these terms and conditions:
1. Awards means the ARTA AWARDS 2024.
2. Organiser ARTA Awards Limited of 218A Brick Lane, London E1 6SA
3. Contestant - The restaurant or takeaway business participating in the Awards whose name appears on the appropriate form.
4. Services’ means those services which are provided by ARTA Awards Ltd or its affiliates or partners to provide the awards and generally refers to the processes, web and personal services for entry into the awards, participating in the assessment process and attending the Grand Finale awards ceremony.
5. Parties mean the Organiser and Contestant referred to jointly.
6. Competition means the contest to achieve the award subject to the assessment process
7. Cook off Selection event the date when the Phase 3 Contestants will be shortlisted.
8. Final Judging – the event at which the top four Contestants eligible to participate in Grand Finale will be shortlisted.
9. Grand finale - The event at which the final winners will be announced, and the awards ceremony will take place.
10. Nomination opening date – 1st March 2024
    Nomination closing date – 14th of July 2024
2. Eligibility
1. The Contest will be open to for all Asian Restaurant and Takeaway businesses operating in UK, except:
1. businesses of the Organiser or its holding or subsidiary companies
2. business of the agents or suppliers of the Organiser or its holding or subsidiary companies, who are professionally connected with the Competition or its administration;
3. members of the immediate families or households of (a) and (b) above.
2. By entering the Competition for the awards, the Contestant confirms that they are eligible to do so and that they will claim the award subject to assessment process. The Contestants may be required to provide proof that you are eligible to enter.
3. There is additional eligibility for Contestant participating in Phase 3 – Cook offs that the businesses need to have cover for their own Employers and Personal Injury insurance.
3. The Organiser agrees:
1. to provide the awards and services and to ensure the Contestant benefits from doing so to the best of its ability and in good faith.
2. to provide the Contestant with the awards forms and processes to enable them to enrol in the awards for the reasons that they wish to do so.
3. to provide the appropriate support and opportunities to communicate with the Organiser in the event that the Contestant wishes to do so.
4. to seek feedback from Contestants to improve the awards and services to the best of their ability.
4. The Contestant agrees:
1. that they wish to participate in the awards and wish to benefit from the services provided to the Contestant in the manner that the Organiser determines.
2. to comply with the rules or guidelines as provided by the Organiser from time to time to enable them to participate in the awards and benefit from the services.
3. that they are authorised to apply for the services
4. to pay for the services as per the terms and conditions set out herein and in particular the terms of payment section below.
5. The ARTA assessment process:
1. Phase 1 – Nomination
1. To enter the awards competition; the Contestant will have to be nominated by entering in the details through the ARTA website artauk.com. A contestant can nominate itself or be nominated by Contestants. Subject to the nominees terms and conditions. For help with entries, Contestants can contact the consumer helpline on OR visit artauk.com.
2. Nominations will run from 1st March 2024 to 14th of July 2024 inclusive.
3. All nominations for Contestants received after the Closing Date and time are automatically disqualified.
2. Phase 2 – Customer and ARTA scoring
1. Following the nomination the Contestants will be subject to scoring. 30% of the assessment scores will be Customer Nomination Score and will cover:
• Quality of food
• Quality of service
• Value for money
2. And another 30% will be ARTA Score which will covers:
• Reviews from Trip Advisor
• Reviews from Google Reviews
• Food Hygiene Ratings
3. Depending on the aggregate score of the above, up to 10 of the highest scorers per region will be selected for the final cook-offs – 3rd phase. The contestants will be notified by telephonic or electronic communication or announcement in ARTA website whether they are eligible for participating in Phase 3.
4. The Contestants must confirm the booking as per Section 7 and must inform to the Organisers in advance the name and details of the representing chefs.
3. 3rd Phase - Regional Cook offs
1. This makes up the remaining 40% of a nominees’ overall score and is administered by the judging panel at the regional event known as cook- offs. The competition brief at the cook off will comprise a signature dish or mystery box challenge. A working bench comprising of a cooker and oven will be provided to the respective chefs representing the Contestants. Depending on the challenge all the ingredients will either be provided or will need to be brought by the chefs themselves. The chefs are further required to be appropriately dressed and must their own pots, knives and utensils and serving dishes. Duration and venue of the challenge will be notified at the day.
2. The finished dish will be judged by the judge’s panel. The judges will assess a served product taking into account:
• Flavour
• Appearance
• Texture
• Aroma
3. Following the cook offs, the decision to shortlist the finalist will be taken on the Final Judging day. The decision will be based on the aggregate scores of all three Phases. The Contestants will be informed within 7 calendar days of the Final Judging day on whether they are the top scores of Phase 3. Fifteen of the top scorers of Phase 3 will further be informed that they have qualified to participate in the Grand Finale and will be invited to secure their booking on a first come first serve basis.
6. Benefits
The first 4 restaurant to secure their attendance will be the finalists from their respective regions and will be entitled to the following benefits: -
1. Organiser will arrange one-to-one interview for Winners promotional campaigns.
2. Participation at the Grand Finale – Benefits include, live entertainment, award show and Canapes, dinner and drinks (soft drink and mineral water) and 6 tickets.
3. Extensive promotional campaigns in local newspapers radio and social media coverage.
4. Certificate stating ‘Winner/Finalist REGIONAL RESTURANT/ TAKEAWAY’
5. Opportunity to be announced as the Regional winner at the Grand Finale the from each region. Name of the winner will be announced and a representative of the business will be invited to come up on stage and receive the ARTA Crest.
6. Opportunity to be announced as the winner of the Champion of the Champion ARTA Trophy and to receive the Trophy. The representative of the Contestant will be invited to come up on stage and receive the award.
7. Awards
1. Champions of Champion Award – One amongst the 18 regions’ will be announced as the recipient of the Champion of Champions ARTA Trophy. The winner be subject to specific condition as follows:
1. The Contestant will receive a replica of the Trophy from the Organiser.
2. The Contestant may borrow the original for marketing and promotional purposes subject to agreement with the Organisers, secure transportation and insurance cover for that duration of the lien to safeguard the original Trophy against theft, damage or distortion of any nature.
2. Regional winner Award - The final prize will comprise of a replica of the ARTA Crest for the winner to keep.
3. Finalist Certificates - Each of the finalist Contestants will receive a certificate ‘FINALIST REGIONAL RESTURANT/ TAKEAWAY’
4. National Chef of the Year Award – The winner will be identified from the Phase 3 regional Cook Offs. The Winner will receive an ARTA Crest.
5. National Newcomer of the Year Award – The winner will be identified through the Organisers internal research. The winner will be a business which has been trading for less than 18 months from. The Winner will receive an ARTA Crest.
6. National Takeaway of the Year Award – The winner will be identified through the Organisers internal research. The Winner will receive an ARTA Crest.
7. Thai Restaurant of the Year Award – The winner will be identified through the Organisers internal research. The Winner will receive an ARTA Crest.
8. Thai Chef of the Year Award – The winner will be identified through the Organisers internal research. The Winner will receive an ARTA Crest.
8. Terms of Payment
1. There is no payment for entering into the competition. Phase 1 and the initial Assessment for Phase 2 are both totally free of charge.
2. If the Contestant is shortlisted for Phase 3 then the Contestant would have the option of securing their place for the cook offs (Phase 3) by making a payment of £750 + VAT including 2 tickets for the Grand Finale.
3. If the Contestant had qualified for the Grand Finale and to avail the benefits at Section 6, a Contestant will have to make a payment of £3500 + VAT which will be non-refundable.
4. The Contestant has the option to withdraw its participation within 7days of being announced as the finalist. Contestants must do in writing by email or post.
5. In the event that the Contestant does not comply with the terms and conditions the Organiser reserves the right to withhold the services. This may mean, but may not be limited to, any of the following – where this forms part of the agreement between the parties:
1. the Contestant may not be considered as a finalist or winner
2. the Contestant may not have their profile listed on the website nor use the assets for the awards for publicity
3. the Contestant may not attend the awards
9. Confidentiality
The Organiser warrants that:
1. all information submitted will be treated with the strictest confidence.
2. any information which is readily available in the public domain or becomes available in the public domain after the submission of the entry will be exempt from the above.
3. all staff or persons who are in connection with the operation of the awards will be required to see or review information provided by the Contestant will be subject to an agreement of confidentiality.
4. it will use the Contestant’s name and logo in accordance with applicable laws and regulations.
5. it will only use the name and/or logo of the Contestant with the Contestant’s prior approval and within reason, in the form required by the Contestant.
6. to ensure that all records of Contestant information are retained securely and kept strictly confidential and in accordance with the data protection legislations in force at the time
10. True and accurate representation – the Contestant warrants that:
1. all information provided by the Contestant in applying for an award or for the services is true and accurate to the best of their knowledge.
2. they are entitled to submit such information as is required and in the event that they are an agent or a representative of third parties they will indemnify the Organiser from any complaint arising from any misrepresentation.
11. Limitation of liability
1. Insofar as is permitted by law, the Organiser, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Organiser, its agents or distributors or that of their employees. The statutory rights are not affected.
2. The Organiser disclaims liability for any injury or damage to the Contestant or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Competition(s).
3. The Organiser will not be responsible or liable for any data charges incurred by the network providers for using the website.
4. The Organiser reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Competition(s) with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of the Organiser in all matters under its control is final and binding and no correspondence will be entered into.
5. The Organiser reserves the right to amend these terms and conditions at any time.
12. Ownership of Competition entries and intellectual property rights
1. All Competition entries and any accompanying material submitted to the Organiser will become the property of the Organiser on receipt and will not be returned.
2. By submitting a Competition entry and any accompanying material, the Contestant agrees assign to the Organiser all their intellectual property rights with full title guarantee; and
3. The Organiser may, but is not required to, the entry available on its website artauk.com and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition(s). The Contestant agrees to grant the Organiser a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Competition entry.
13. Data protection and publicity
1. By agreeing to these terms and conditions, The Contestant hereby gives consent to the Organiser to use its name, image and town or county of residence, if they are the winner of any of the Competition(s) in any publicity announcement of the Competition and for any other reasonable and related promotional purposes.
2. It further agrees to participate in any reasonable publicity required by the Organiser.
3. By entering the Competition, the Contestant agrees that any personal information provided by it with the Competition entry may be held and used ONLY by the Organiser or its agents and suppliers to administer the Competition(s) and upcoming promotions.
14. General
1. All representatives and guests of Contestants participating in the Grand Finale will also be bound by the Customer Terms and Conditions available at www.artauk.com.
2. Dates of events and activities may vary from those advertised on the website or other marketing information.
3. Changes are at the sole discretion of the Organiser
4. There will be no communication between the judges and those submitting entries regarding judging criteria, process, and decisions on the winners.
5. The judges’ decisions are final regarding all entries and the decisions on the winners.
6. Entry to the award places no obligation on the Organiser that the nominator will receive an award.
7. In the event that the awards event cannot be held for any reason at the above-mentioned venue or date, the Organiser reserves the right to cancel or postpone the event or move it to a different venue. The Organiser will notify the Contestant of any changes.
8. The Contestant shall have no claim against the Organiser in respect of any loss or damage consequent upon the activity or activities from failing to occur wholly or partially, for whatsoever reason save where such loss or damage is caused by the Organiser’s negligence, fraud or wilful default. This includes postponement or cancellation of the judging or awards presentation event.
9. The Organiser may substitute other activities or events in place of planned events or activities for the awards, and in the event of such decisions, the Organiser will to the best of its ability give prior notice to the Contestant.
10. Neither party to the terms and conditions shall without previous consent of the other party assign any rights or obligations here under, unless otherwise stated in the terms and conditions.
11. Employees and agents for the Organiser shall not in any circumstances be liable for consequential, indirect or special damages of any kind arising out of or in any way connected with the performance or failure to perform the awards services.
12. Should any member of the Contestant’s party behave in a manner that is unacceptable to the Organiser at the awards presentations, they shall be asked to leave the event. In this case the Contestant will be liable to the Organiser for payment in full for all or any expenses incurred and for any fees that may ordinarily have been due for attendance or participation in such activities.
13. In such case the Contestant may also be liable for any damages or compensation for damages caused under the circumstances.
14. The Organiser will cooperate with all Contestants to the best of its ability in all matters.
15. The Organiser’s name and/or marques, branding or logo may not be used on promotional material for any form of publicity without the written consent of the Organiser or the Organiser’s representatives.
16. The Organiser will not be liable for any loss or damage to the property of the Contestant. In the case of loss or damage to property, it should be reported to the venue holders or the Organiser at the time of discovery.
17. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
18. If there is any reason to believe that there has been a breach of these terms and conditions, the Organiser may, at its sole discretion, reserve the right to exclude the Contestant from participating in the competition process.
19. The Organiser reserves the right to hold void, suspend, cancel, or amend the competition process where it becomes necessary to do so.
20. Nothing in these terms and conditions create legal rights, for, or enforceable by, any party other than the Contestant and the Organiser.
21. The terms and conditions are set out by the Organiser and can be seen via the website artauk.com. at any time.
22. If there is any agreement between the parties to vary these terms and conditions the parties will do so in writing via email or post.
23. Information supplied by the Organiser in relation to any activity is accurate to the best of its knowledge and belief but shall not constitute any warranty or representation by the Organiser.
24. The Organiser may vary the terms and conditions at its discretion and without notice.

1. The Promoter
The promoter is: ARTA Awards Limited of 218A Brick Lane, London E1 6SA (“Promoter”).
2. Entrant
The person taking part in the Prize Draw by nominating his/her favourite Restaurant and/or Takeaway (“Entrant”).
3. Contestant
3.1 The person chosen from a random draw of entries for the Grand Finale (“Contestant”).
4. Grand finale
4.1 The date of winner announcement (“Grand Finale”).
5. The Prize Draw
5.1 The Prize Draw will determine the Contestant who will win a round trip to an exotic tourist destination selected by the Promoter. (“Prize Draw”).
6. The Prize
6.1 A round trip to an exotic tourist destination selected by the Promoter (“Prize”).
7. How to enter:
7.1 To enter the Prize Draw:
(a) To submit entries online go to artauk.com. Create an account by registering your details. Complete the online nomination entry form and submit no later than the closing date and time. An automated email will be generated. Entrants must verify their email address by clicking the link emailed to them to confirm entry into the prize draw.
(b) To submit entries by hand, go to artauk.com and download the nomination entry form. Entries must be handed to the Restaurants and Takeaways nominated no later than the closing date and time.
(c) To submit entries by post, write to the address set out at condition 1. Entrants must clearly state their postal address to which the entry nomination form will be sent. Entries must be received by the Promoter no later than the closing date and time.
7.2 Prize draw entries will run from 1st of January 2024 to 11:59 PM, on the 30th of June 2024. (the "Closing Date") inclusive.
7.3 All prize draw entries must be received by the Promoter at the address set out at condition 1 by no later than the Closing Date and time. All Prize Draw entries received after the Closing Date and time are automatically disqualified.
7.4 Eighteen Draws will take place, one from every region. The draws will take place at the Cook off Selection event.
7.5 All regional contestants will be selected for the Grand Finale. 7.6 No purchase necessary and there is no charge to register.
7.7 The Promoter will not accept:
(a) responsibility for Prize Draw entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind;
or
(b) proof of posting or transmission as proof of receipt of entry to the Prize Draw.
7.8 By submitting prize draw entry, you are agreeing to be bound by these terms and conditions.
7.9 For help with entries, please contact the consumer helpline on at OR visit artauk.com.
7.10 Please see artauk.com for a copy of the Prize Draw(s) terms and conditions.
7.11 Eighteen contestants will be chosen from a random draw of entries in accordance with these Terms and Conditions. The draw(s) will be performed by a random computer process. The draw(s) will take place at the Cook off Selection event. The outcome of the draw(s) will be final.
7.12 Name of the Contestants selected for the Grand Finale can be viewed on artauk.com and all ARTA Social Media from the Closing Date to the date of the Grand Finale.
7.13 Name of the winner can be viewed on artauk.com and all other ARTA Social Media throughout the year from the date of the Grand Finale.
8. Eligibility
8.1 The Prize Draw(s) is only open to all residents in the UK aged 18 years or over, except:
(a) employees of the Promoter or its holding or subsidiary companies;
(b) Employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration;
(c) members of the immediate families or households of (a) and (b) above.
8.2 In entering the Prize Draw(s), you confirm that you are eligible to do so and eligible to claim the prize you may win. The Promoter may require you to provide proof that you are eligible to enter the Prize Draw.
8.3 The Promoter will not accept Prize Draw entries that are:
(a) automatically generated by computer;
(b) completed by third parties or in bulk;
(c) illegible, have been altered, reconstructed, forged or tampered with;
(d) photocopies and not originals; or
(e) incomplete.
8.4 Entrants are not allowed to nominate the same nominee in the Prize Draw again. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
8.5 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Prize Draw.
8.6 Prize Draw entries cannot be returned.
9. The prize
9.1 The winning prize is a round Trip to an exotic tourist destination selected by the Promoter.
9.2 The Grand Prize - a round Trip to an exotic tourist destination selected by the Promoter provided by our selected partner.
9.3 The winner must make their own arrangements to legally collect the Prize from the provider 28 days from Winner's Announcement.
9.4 The winner is responsible for taxing, insuring and all other liabilities and responsibilities arising from owning the prize.
9.5 It is the Winner's responsibility to ensure that they have valid documentation and visa concerning travel to the selected tourist destination, which includes, without limitation, a valid insurance cover note to avail the prize.
9.6 The prize is supplied by (the "Supplier"). The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control make it necessary to do so.
9.7 Prize is subject to availability and further terms and conditions by the Promoter who reserves the right to substitute the prize and/or determine the dates of holiday offered. 
9.8 Third-party terms and conditions apply to parts of the prizes where applicable.
9.9 The prize is not negotiable or transferable.
10. Winner announcement
10.1 The Winner of the Prize Draw will be announced in a live event held at the Grand Finale venue in October 2024. (“Grand Finale”).
10.2 The results of the prize draw are final and no correspondence or discussion will be entered into.
10.3 The Promoter will announce the winner in a live event held at (“Grand Finale”).
10.4 ARTA will provide One Invitation (1 Ticket) to all 18 Shortlisted Regional Winners for them to attend the Grand Finale.
10.5 The winner(s) can be viewed on artauk.com throughout the year from the Grand Finale date.
11. Claiming the prize
11.1 The winner will be announced live. The winner of the prize, will have 28 days from the date of the Grand Finale to claim the prize. If you do not claim the prize by this period your claim will become invalid.
11.2 The winner must be present at the Grand Finale to collect the prize. The prize cannot be claimed by a third party on your behalf.
11.3 The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not present at the Grand Finale, or has not claimed their prize within 28 of days of the Grand Finale Date, the Promoter reserves the right to forfeit the prize.
11.4 The Promoter does not accept any responsibility if you are not able to take up the prize.
12. Limitation of liability
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
12.1 The Promoter disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw(s).
12.2 The Promotor will not be responsible or liable for any data charges incurred by the network providers for using the website.
12.3 The Promotor reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Prize Draw(s) with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of the Promotor in all matters under its control is final and binding and no correspondence will be entered into.
12.4 The Promoter reserves the right to amend these terms and conditions at any time.
13. Ownership of Prize Draw entries and intellectual property rights
13.1 All Prize Draw entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.
13.2 By submitting your Prize Draw entry and any accompanying material, you agree to:
(a) assign to the Promoter all your intellectual property rights with full title guarantee; and
(b) waive all moral rights, in and to your Prize Draw entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
13.3 You agree that the Promoter may, but is not required to, make your entry available on its website artauk.com and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw(s). You agree to grant the Promoter a non-exclusive, worldwide, irrevocable license, for the full period of any intellectual property rights in the Prize Draw entry and any accompanying.
13.4 You agree to receive newsletters and other promotional offers from the Promoter by post or email.
14. Data protection and publicity
14.1 If you are the winner of the Prize Draw(s), you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this Prize Draw and for any other reasonable and related promotional purposes.
14.2 You further agree to participate in any reasonable publicity required by the Promoter.
14.3 By entering the Prize Draw, you agree that any personal information provided by you with the Prize Draw entry may be held and used only by the Promoter or its agents and suppliers to administer the Prize Draw(s) and upcoming promotions.
Please email us at if you are not happy for us to disclose your personal data to selected third parties so that they can provide you with information about their goods or services,
15. General
15.1 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Prize Draw.
15.2 The Promoter reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.
15.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.